First: Electronic Service Level Agreement
The National Cybersecurity Authority (NCA) is committed to providing high-quality electronic services to users. In accordance with the directives of the esteemed leadership, NCA strives to ensure user satisfaction by offering the services of the National Cybersecurity Services Portal "Haseen" in a convenient and accessible manner.
Please note that the estimated service time does not account for requests involving 3rd parties (other government agencies), incomplete information provided by the user, and unforeseen circumstances (internal or external) beyond NCA’s control. Users must comply with the terms and conditions of the “Haseen” portal, in addition to each request requirement – as outlined in each service card.
Second: Help and Support
The Haseen portal offers comprehensive support to its users through various channels, including readable content, detailed information, user guides, frequently asked questions, and communication channels, such as: call centers and email, etc.
Third: Levels of Electronic Services
|
#
|
Service
|
Estimated Time for Service Completion
|
Estimated Service Availability Time
|
|
1
|
Creating Records Required for Email Authentication Protocols Services
|
Instant
|
24/7
|
|
2
|
Verification of Email Authentication Protocol Implementation Services
|
Instant
|
24/7
|
|
3
|
Identify Domain Name Verification Level
|
Instant
|
24/7
|
|
4
|
File Examination Service
|
5 Minutes
|
24/7
|
|
5
|
Awareness Kit
|
Instant
|
24/7
|
|
6
|
Registration of Cybersecurity Service, Product, or Solution Providers
|
20 Working days
|
24/7
|
|
7
|
Interactive SCyWF Framework
|
Instant
|
24/7
|
|
8
|
Current and Future Cyber Workforce Management
|
Instant
|
24/7
|
|
9
|
Links Examination Services
|
5 Minutes
|
24/7
|
|
10
|
Cybersecurity services providers licensing
|
90 Working days
|
24/7
|
|
11
|
Self-Assessment Processes
|
Instant
|
24/7
|
|
12
|
External Assessment Processes
|
22-5 Working days
|
24/7
|
|
13
|
Digital Knowledge Management
|
Instant
|
24/7
|
|
14
|
Cybersecurity Risk Management
|
Instant
|
24/7
|
|
15
|
Reports
|
Instant - 5 Working days
|
24/7
|
|
16
|
Requests Management
|
Instant - 5 Working days
|
24/7
|
|
17
|
Enrichment Information
|
5-3 Working days
|
24/7 |
|
18
|
Technical Assessment
|
22-5 Working days
|
24/7 |
|
19
|
Cyber Incident Response
|
Within 24 Hours
|
24/7 |
|
20
|
Report an incident
|
Instant
|
24/7
|
|
21
|
Security alerts
|
Instant
|
24/7
|
|
22
|
Thaqaq
|
Instant
|
24/7
|
|
23
|
Phishing Simulation
|
3 Working days
|
24/7
|